We take security, privacy, and reliability seriously, so you don't have to worry about them. Here's how we keep your sites safe, your data yours, and the lights on.
Trust isn't one feature, it's a handful of habits we hold to every day. Here is where each one lives, in plain words and with somewhere to read more.
Encryption by default, isolated per-site users, sensible hardening, and patches applied for you. The protections that should never be an upsell.
Learn more →Your data belongs to you. We collect only what we need to run your hosting, and we never sell it. Export or move out whenever you like.
Learn more →A 99.9% uptime target, round-the-clock monitoring, and an honest status page. When something is off, you'll hear it from us in plain language.
Learn more →Clear ground rules that keep the platform safe for everyone. What's welcome, what isn't, and how we handle the rare bad actor.
Learn more →We're a place to settle in, not a cage. Your content stays under your control, protected while it lives with us and easy to carry out whenever you want it.
The platform stays healthy because people speak up. Whether you've spotted misuse of a CloudPerch site or a flaw in our own systems, we want to hear from you.
Spam, phishing, malware, or other misuse of a site we host? Send us the details, including URLs and timestamps, and our team will investigate promptly during business hours.
abuse@cloudperch.ioFound a vulnerability in CloudPerch itself? Reach out privately first and give us reasonable time to fix it before disclosing. We practice responsible disclosure and we'll keep you posted on the fix.
security@cloudperch.ioPlease report security flaws privately and avoid accessing or modifying other customers' data while testing. Act in good faith and we'll do the same, acknowledging your report and working with you toward a fix.
These are the standards we work to, written as practices and commitments, not as certificates on a wall. We'll always tell you where we are honestly.
Free SSL on every site and data encrypted at rest. Strong transport security is the default, never an extra.
Every site runs under its own system user and PHP-FPM pool, so a problem on one stays on one.
Automatic daily backups with 30-day retention and one-click restore, tested so they actually work when you need them.
A 99.9% uptime target, continuous monitoring, and a status page that tells the truth rather than the story.
Our team reaches your environment only when needed to support you, and actions are logged for accountability.
Your data stays portable. Export or migrate out at any time, and we'll even help you pack.
A note on certifications: we describe the practices we follow, and we don't claim audits or certifications we don't hold. As our compliance posture grows, we'll say so here, plainly and without spin.
If there's something you want to understand about how we handle your sites, your data, or your safety, just ask. We'd rather answer than have you wonder.