Questions, answered.

Sign up with your email in under a minute — no credit card needed to create your account and look around. You add a card at checkout, when you launch a plan or register a domain. The 30-day money-back window on hosting starts from that first charge.

No, you don’t need to. The dashboard handles deploys, domains, SSL and backups for you, so most customers never touch a server. But if you want to get hands-on, every plan includes a full control panel where you can manage your files, databases, DNS and email yourself, plus SSH and Git access on higher tiers.

Most sites are live in under a minute. Connect a domain or use a free CloudPerch subdomain, deploy from Git or upload, and SSL provisions itself automatically.

Yes. Each plan includes several sites — Roost covers 1, Perch Pro 2, Flock 5 and Aerie 10 — and you add them straight from your dashboard, no extra plan needed (a free CloudPerch subdomain or a domain you already own is included; registering a brand-new domain just charges the domain fee). Sites on one plan share its storage, bandwidth and mailboxes. Need even more? Add another plan and mix tiers — everything's managed from one dashboard.

No. CloudPerch uses flat pricing — the rate you sign up at is the rate you renew at. No teaser pricing, no year-two jump. Existing plans are grandfathered if prices ever change.

Yearly billing saves you 20% versus paying month to month — roughly two and a half months free. You can switch cycles any time from your dashboard.

Any time, with one click. Upgrades take effect immediately and prorate; downgrades apply at your next billing date. No migrations, no penalties.

Every plan includes a 30-day money-back guarantee. Try CloudPerch risk-free, and if it’s not the right fit we’ll refund you in full — domain registration fees are the only non-refundable item.

All plans run on NVMe SSD storage with smart caching, and your static assets are served from a global CDN so pages load quickly for visitors anywhere. Your site itself runs in one fast region.

Visits are unlimited on every plan, so we never cut you off mid-spike. If your traffic consistently needs more than your tier comfortably handles, we’ll give you a heads-up and suggest moving up. Upgrades are one click and prorate automatically.

Yes. You move up a tier in one click as you grow, with no migration — each step adds storage, bandwidth, sites and headroom, up to Aerie for the most demanding high-traffic stores. Our team will talk through the options with you.

We’re a managed WordPress host at heart, and we also run static sites and most PHP apps. LiteSpeed server caching keeps dynamic sites snappy on every plan.

Yes. Every plan includes a full control panel where you can manage your files, databases, DNS and email accounts yourself, right alongside the simple dashboard you’ll use for everyday tasks. Advanced users also get SSH, Git and CLI access on higher tiers. You’re never locked out of a black box.

Always. Free SSL certificates are auto-provisioned and auto-renewed on every plan, with unlimited certificates from Perch Pro up.

Daily automated backups are included on every plan, with one-click restore and up to 30-day retention. On-demand backups are available from Perch Pro.

Network-edge DDoS mitigation runs on all plans, with a web application firewall from Perch Pro up. Each site also runs under its own system user, with separate PHP-FPM pools and credentials.

Only you and the people you invite. Each site runs under its own system user with its own PHP-FPM pool and credentials, and you can export or delete your data at any time. There’s no lock-in.

Yes. Standard guided migration is free and queued on every paid plan. Send us your details and our team handles your files and database, plus your mailboxes when you use CloudPerch email. We aim for zero downtime, usually within a couple of business days. Need it sooner? The priority migration add-on jumps the queue.

We aim for zero downtime: your old site keeps serving traffic until the new one is verified, then we time the DNS cut-over to avoid a gap. Most moves finish within a couple of business days.

Your data is yours. Export everything any time, and we’ll even help you pack. No exit fees, no hostage-taking.

By chat or email. Our team is available Monday to Friday, 9 to 5 AEST, with faster response targets on higher tiers.

Always. Support is staffed by humans who know your stack. No bots, no phone trees, no copy-pasted error codes.

Higher tiers get faster response targets within our business hours (Monday to Friday, 9 to 5 AEST). We don’t offer 24/7 phone support or a named engineer yet, but every plan is handled by the same team that knows CloudPerch inside out.